Policies

Privacy Policy

Your privacy is very important to us! Collection of your information is only used for the processing of your order and will not be passed on.

Refund Policy

At Girlfetti, you are our #1 priority. That is why we have created our 100% Hypoallergenic Guarantee.

If your ears don't like our earrings, please get in contact with us.

For a refund, exchange or credit note, the product in question must be returned to us in it's original condition. Items MUST be shipped in a box with adequate packaging to ensure that they do not get damaged during transit. If damaged during transit, unfortunately you will not be eligible for a refund or exchange. Please note that postage is not refundable and return postage to Girlfetti is the responsibility of the customer. 

If you receive a damaged or incorrect product, please email us at hello@girlfetti.com.au. Please include your order name, order number and a photo of the damaged or incorrect item. If the item is damaged or an incorrect item has been received, a replacement will be express posted to you. If a replacement is not possible, a refund, exchange or credit note will be offered.

Shipping Policy

Our current processing time is 1-3 working days (excluding weekends and public holidays). 

The majority of our domestic parcels are sent through Australia Post Express, however please note that we are not located in an area where 'next day delivery' is available. Parcels sent via express postage are normally delivered in 2+ business days.

Once your order has been shipped, an automated message will be sent to your nominated email address with your orders tracking number. 

All orders within Australia will require a signature on delivery. If you do not wish to sign for your parcel please sign up for Australia Post Safe Drop service. We will not remove 'signature on delivery' when a note is left at checkout. 

Please note that Girlfetti will not take responsibility for lost parcels once handed to Australia Post. If you are concerned regarding lost parcels please ensure you add 'extra cover' to your order. 'Extra cover' with Australia Post can be purchased here.

In the situation where a customer purchases a 'pre-order' item, the whole order will be held until the 'pre-order' item is ready to be dispatched. The processing times for pre-orders can be found on the individual pre-order item listing.

'Return to sender' Policy

Occasionally we will have parcels returned to us through Australia Post's 'return to sender' system. A 'return to sender' can occur due to an incorrect customer shipping address or a failure to collect. In the situation where a parcel is 'returned to sender', we are required to pay an additional postal charge to collect it from Australia Post. 

In the situation where a parcel is returned to us, an email will be sent to the customer. In the situation where the customer is at fault (e.g. incorrect postal address on order or failure to collect parcel from post office), Girlfetti holds the rights to request an additional shipping fee so we can re-ship your parcel to you. In the situation where the customer refuses to pay additional shipping, Girlfetti holds the rights to cancel the order and the value of the goodies will be refunded (less the shipping cost).

'Misuse of discount codes' Policy

In the situation where a discount code is misused, Girlfetti holds the right to cancel your order. Girlfetti will not take responsibility for 'missing out on products' due to the misuse of this code.